Do you offer phone support?
Do you offer 24/7 support?
What counts as billable work?
Billable time typically starts if we have to log in to your website to complete a custom job at your request. For example, changing or adding content.
Some things fall into a gray area, and in those circumstances, we treat our clients the way we treat our family. Charge them double! Just kidding 🙂
What makes you different? Why should I work with you?
How do I know you're working efficiently?
How do you track time?
Do you have a free trial?
What is your response and turn around time?
Do you offer multi-site discounts?
Does your Web Management Plan include any site edits?
Do you offer ``unlimited edits``?
The limits might be on the type of work that can be completed, requirements on how it must be submitted, limits on the total time spent per day, etc.
That goes against our culture. With us, you only pay when you need help, and only pay for the help you need.
We don’t do complicated plans or contracts. It’s just a simple flat rate ($60/hour) and we track time to the minute (no minimums or rounding). We’re here to serve YOU and want to do whatever we can to make your life as a website owner easier.
Do you work with 3rd party systems and integrations?
You can send us integration codes, or send us a login using a secure link and we will actually sign in to your systems and retrieve what we need. If it integrates with your website, we’ll take care of it for you.
Do you offer custom web design and development?
Where is your team located?
What happens if I cancel? How Do I cancel?
To cancel services go here: https://wowie.co/cancel/