Consulting, implementation, and optimization.
Conversion optimization through A/B Split testing.
Do you have a guarantee?
If you are unsatisfied with the work our team completes for you, email firstname.lastname@example.org or call 800-407-1114. We’ll make it right, and if we can’t, we’ll provide a refund.
Are hours tied to a specific website?
No. Hours can be applied to any site that we manage.
Do I have to be a Web Management client to purchase a block of hours?
Yes, we only invest in long-term relationships and for that reason, you must be a Web Management client.
How do I know you're working efficiently?
Working efficiently is a core value of our company, and we almost never have complaints about how long it takes to complete a project. If you have any concerns about the length of time work took, please contact us by emailing email@example.com or call 800-407-1114.
How do you track time?
We use Toggl to track time spent working for our clients. Time is tracked to the minute. We do not round time up or charge in increments.
What counts as billable work?
Almost anytime we log in to your website to complete a job at your request is billable. In addition, conducting researching (such as SEO Research), or provide consulting, it is billable. There are, of course, exceptions. Many of our Web Management services are provided as a product at a fixed cost. For example, hack remediation is provided at no additional cost, SSL certificates are installed at no cost. We often investigate issues at no cost. Answering questions like “can you do XYZ?” or “how long will XYZ customization take?” generally doesn’t count as billable time. However, if it’s an unusual or uncommon request, we will need to dig into the code of the site to answer the question, resulting in a small amount of billable time. In essence, we always try to take a fair and balanced approach that respects both our time and the client’s budget.